Returns and Refund Policy
Last updated: July 26, 2026
At Novamit, we want our customers to be satisfied with their purchase. If for any reason you are not satisfied with your order, you may request a return in accordance with the following conditions.
1. Right of withdrawal
If you make a purchase as a consumer, you have 14 calendar days from the receipt of the order to exercise your right of withdrawal, without needing to state a reason.
To request a return, please contact us at:
Email: contact@novamit.net
2. Conditions for accepting a return
For the return to be accepted, the product must:
- Be in good condition.
- Show no signs of improper use.
- Retain its original packaging.
- Include all supplied accessories.
3. Defective or incorrect products
If you receive a defective product, one damaged during transport, or one different from the one ordered, you must notify us as soon as possible by sending photographs of the product and packaging to:
Once the incident has been verified, we will proceed to offer, as appropriate:
- Replacement of the product.
- Shipment of a new item.
- Full refund of the amount paid.
4. Refunds
Once the return has been received and reviewed, we will notify you of the outcome via email.
If the return is approved, the refund will be made using the same payment method used for the purchase, unless both parties agree otherwise.
The time it takes for the amount to be reflected in your account will depend on the bank or payment method provider used.
5. Return costs
When the return is due to an error by Novamit or a defective product, the return costs will be borne by us.
In other cases, return costs may be assumed by the customer, unless applicable law states otherwise.
6. Order cancellation
Orders can be canceled as long as they have not yet been prepared or shipped by the logistics provider.
Once the preparation or shipping process has begun, cancellation may not be possible.
7. Contact
For any questions related to returns or refunds, you can write to us at: